FAQ

Frequently Asked Questions (FAQ)

1. Where do you ship to?

We ship to multiple countries worldwide. You can find the full list of available shipping destinations on our Shipping Policy page. If your country is not listed, please contact our support team for assistance.

2. Do you offer free shipping?

Yes. We offer free shipping on all orders, with no minimum purchase required.

3. How long does order processing take?

Orders are typically processed within 1–3 business days, Monday through Friday, excluding public holidays.

4. How long does delivery take?

Delivery times vary depending on your location. On average, orders arrive within 4–8 business days after processing.

5. Will I receive a tracking number?

Yes. Once your order has been shipped, you will receive an email with tracking information so you can follow your delivery.

6. Can I change or cancel my order?

Orders can only be changed or canceled within a short time after purchase. Please contact our customer support as soon as possible. If the order has already been shipped, you will need to follow our return process.

7. What payment methods do you accept?

We accept major credit and debit cards, as well as other secure payment methods available at checkout. All payments are processed through trusted third-party payment providers.

8. Is my payment information secure?

Absolutely. We use industry-standard security measures and encrypted payment gateways to ensure your personal and payment information is fully protected.

9. What is your return policy?

We accept returns within 60 days of delivery, provided the items are unused, in original condition, and in their original packaging. For full details, please refer to our Return and Refund Policy.

10. How long does it take to receive a refund?

Once your return is received and inspected, refunds are processed within 10 business days to the original payment method. Your bank may take additional time to post the refund.

11. Do you offer exchanges?

Yes. We offer exchanges for defective or incorrect items. If you ordered the wrong item, please follow the return process and place a new order.

12. What should I do if my order arrives damaged?

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging so we can resolve the issue promptly.

13. What if my order is lost?

If your order does not arrive within the estimated delivery timeframe, please contact us and we will investigate the issue with the shipping carrier.

14. How can I contact customer support?

You can reach our customer support team by email. Visit our Contact page for details and business hours.

15. Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track orders more easily and manage your information.